Effective Date: 01/feb/2025

365Cart ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our web and mobile application ("App") to access our services across the Grocery, Food, eCommerce, Pharmacy, and Parcel Delivery modules.

By using our App, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

We collect the following types of information when you use our App:

a. Personal Information

When you register for an account or place an order, we may collect the following personal information:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Payment information (credit/debit card details, UPI information, etc.)
• Date of birth (if required for certain services)
• Gender (optional)
• Delivery preferences
• User-generated content (such as reviews, comments, and feedback)

b. Usage Data

We collect information about your interactions with the App, including:

• IP address
• Device type and operating system
• Browser type and version
• Pages viewed and time spent on the App
• Search queries and other interaction patterns
• Location data (if location-based services are enabled on your device)

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about how you use our App and to provide you with a personalized experience. Cookies are small text files that are placed on your device when you visit our App. These technologies help us:

• Analyze trends
• Administer the App
• Track users' movements around the site
• Gather demographic information
• Improve our services

You can control cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of the App.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: To process orders, manage transactions, and deliver products or services to you.
• To Communicate: To send order confirmations, shipping updates, and other notifications related to your account or transactions.
• To Improve Our Services: To personalize your experience, optimize the App, and improve the overall customer experience.
• For Marketing: To send promotional emails, offers, or updates based on your preferences, unless you opt out.
• To Prevent Fraud and Security: To verify your identity, prevent fraudulent activities, and protect the security of the App and user accounts.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes, and respond to requests from government authorities or law enforcement agencies.

3. Sharing of Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties for the following reasons:

a. Service Providers

We may share your personal information with third-party service providers who help us operate our platform and provide services, including:

• Payment gateways (for processing transactions)
• Delivery services (for shipping and logistics)
• Email marketing and customer support providers
• Analytics services (to improve user experience)
• Cloud storage services

These service providers are obligated to use your data only for the specific purpose for which it is provided and are bound by confidentiality agreements.

b. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified if your personal information is transferred or becomes subject to a different privacy policy.

c. Legal Requirements

We may disclose your information if required to do so by law, or if we believe such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent fraud or other illegal activities
• Protect the safety of our users or the public

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will retain certain information for a period of time in accordance with legal and regulatory requirements.

5. Data Security

We implement reasonable physical, technical, and organizational measures to safeguard your personal information from unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction or update of your personal information if it is inaccurate or incomplete.
• Deletion: Request deletion of your personal information, subject to certain legal obligations.
• Opt-Out: Opt-out of receiving promotional emails or communications by following the unsubscribe instructions in the communication or by contacting us directly.
• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the contact information provided below.

7. Children's Privacy

Our App and services are not directed at children under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete that information as soon as possible.

8. International Data Transfers

If you are using the App from outside India, please note that your personal information may be transferred to and stored on servers located within India. By using our App and providing your information, you consent to this transfer and processing.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.